Shipping policy

 

Shipping and delivery

Some of my pieces are already built and waiting in the studio, and some are made to order for you. The timing below depends on which one you bought.

How long it takes

  • A piece that is already made. Anything already built in the studio usually goes out within 3 to 5 business days. I email you with a date once your order comes in.
  • A piece made to order. About two weeks from the day we agree on the design.
  • I always email before delivering, so we can pick a time that works for you.
  • Nothing here is a guaranteed delivery date. If something is going to take longer than I said, I will tell you as soon as I know.

Where I deliver

  • Greater Toronto Area. I deliver and place each piece myself.
  • Elsewhere in Ontario. The same rate applies at checkout, and I email you to arrange whether I bring it or ship it.
  • Rest of Canada. I pack the piece by hand and send it by courier.
  • Outside Canada. I do not ship outside Canada at the moment. If that is you, do email me and I will let you know what is possible.

What it costs

  • Anywhere in Ontario: a flat $20.
  • Rest of Canada: a flat $50.
  • These are flat rates. They do not change with the weight or the size of your order, and you see the amount at checkout before you pay. For a very remote address, or a piece too large to travel safely, I will email you before I build anything so we can agree on the real cost, and I will refund you in full if you would rather not go ahead.

Pickup

  • You are welcome to collect your piece from my studio instead. Email me and we will sort out a time.

If I cannot build what you ordered

  • If for any reason I cannot build what you ordered, I will contact you and refund you in full, to the original payment method.

If something arrives damaged

  • Please open your order as soon as it arrives. If the packaging or the piece is damaged, email me at sales@orderflora.com within 7 days with a photo, and I will repair it, replace it or refund you, whichever suits the piece best.

Returns

  • All sales are final. The one exception is the free first month on a business seasonal refresh. Full terms are in my refund policy.

Questions? Email me at sales@orderflora.com.