Return Policy

Returns and refunds

I am a one-person studio in Toronto and every arrangement is built by hand. Here is what I do for you before a piece leaves, and how returns work.

Before your piece leaves my studio

• I check every piece myself. Nothing goes out until I am happy with it, and I pack it by hand.
• Ask me anything first. Have a good look at the photos and the measurements, and email me at sales@orderflora.com if there is anything else you would like to see. I am happy to send more photos or check a size for you before you buy.

Every piece is one of a kind, so sales are final

• No returns or exchanges. Every arrangement is one of a kind and built by hand for one order, so once it has been in your home there is nothing to restock it into. Once your order is confirmed the sale is final.

One exception: business pieces come with a free first month

• Seasonal refresh only. If you are a business on my seasonal refresh, the first month is free and there is no obligation. If the piece has not earned its spot in 30 days, I take it back and you owe nothing. The details are here.
• While a refresh piece is with you. If it gets knocked over or damaged, I repair or replace it at no charge.

Damage and mistakes

• If a piece arrives damaged or is not what you ordered, I will repair it, replace it or refund you. Send me a photo and I will tell you which makes the most sense for that piece.
• Seven days. Please open your order as soon as it arrives. Damaged or incorrect items have to be reported within 7 days of receiving the order.

Refunds

• If I cannot build it. If for any reason I cannot make what you ordered, I will tell you and refund you in full.
• How it comes back. An approved refund goes back to your original payment method. Your bank or credit card company can take a few days to post it.

Questions? Email me at sales@orderflora.com.